All orders are processed within 1–3 business days after payment has been successfully received and verified. Orders are processed Monday through Friday, excluding weekends and holidays.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
We ship using reputable domestic carriers. Shipping options and estimated delivery times are displayed during checkout. Delivery estimates are provided by the carrier and are not guaranteed.
Customers are responsible for providing a complete and accurate shipping address at the time of purchase. We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete shipping information provided by the customer.
If an order has not yet shipped, please contact us immediately to request an address correction. We cannot guarantee that changes can be made once an order has been processed.
Once a package has been transferred to the shipping carrier, delivery is the responsibility of the carrier.
If your shipment is delayed, lost, or arrives damaged, please contact the shipping carrier first to initiate a claim. We will gladly assist by providing any shipping documentation needed to support your claim.
We are not responsible for carrier delays caused by weather, natural disasters, holidays, or other circumstances beyond our control.
Packages returned due to an incorrect address, refusal of delivery, or failure to claim the package may be subject to additional shipping charges before reshipment.
All products sold on this website are intended strictly for laboratory research and in-vitro scientific use only. They are not intended for human or veterinary use, diagnosis, treatment, or consumption. By placing an order, the purchaser acknowledges that they understand the intended research-only nature of the products.
All sales are final. Due to the nature of our products, we do not accept returns, exchanges, or issue refunds once an order has been placed.
Refunds or replacements may only be considered if:
You receive the wrong item due to our shipping error.
Your order arrives with items missing.
Your order is damaged in transit and sufficient documentation is provided within 48 hours of delivery.
Any issues must be reported within 48 hours of the recorded delivery date and include your order number along with clear photographs of the package and its contents.
If you have questions regarding your shipment, please contact our customer support team and include your order number so we can assist you as quickly as possible.
This website is restricted to ensure responsible use of our products. Please review and confirm the statements below to continue.
